SHIPPING POLICY

Last updated: August 3, 2026

Where We Ship

We currently ship within the United States only. If you are located outside the United States, our products are available through our listings on Amazon.com.

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Rates & Delivery Estimates

Shipping Method	Estimated Delivery	Cost
Standard Shipping	3–5 business days	$7.99
Expedited Shipping	2 business days	$12.99
Free Standard Shipping	3–5 business days	Free (orders over $99)
Subscription Orders	3–5 business days	Free

Delivery estimates reflect the time after your order leaves our fulfillment center, not from the date of purchase. All delivery times are estimates and are not guaranteed. During peak seasons (October–January), additional delays may occur due to higher carrier demand.

Free Shipping

Free standard shipping is automatically applied to all orders over $99 and all subscription orders. No code required.

First-Time Customers

First-time customers are eligible for free shipping on their first order via a welcome discount code provided at sign-up.

Order Tracking

Once your order has been fulfilled, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update after the confirmation email is sent.

Fulfillment & Packaging

Orders placed through our store are fulfilled and shipped by a third-party logistics provider, Amazon Multi-Channel Fulfillment. Your order may therefore arrive in packaging supplied by that provider.

We are not responsible for delays caused by the fulfillment provider, shipping carriers, or events outside our control. Once your order has been submitted to our logistics provider, title and risk of loss passes to you.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us at flouren@enterobiome.com within 7 days of the expected delivery date. We will work with our fulfillment provider to investigate and resolve the issue.

Contact Us

For any shipping-related inquiries, please reach out to us at flouren@enterobiome.com. We aim to respond within 1–2 business days.

Enterobiome USA, Inc.
8 The Green, Ste R
Dover, Kent County, DE 19901
United States