REFUND AND RETURN POLICY

Last updated: August 3, 2026

We offer a 30-day return policy. You may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, your item must be in the same condition as when you received it — unused, unopened, with the induction seal intact and original packaging undamaged. A receipt or proof of purchase is required.

Non-Returnable Items

As our products are dietary supplements, returns and refunds are not accepted if the induction seal has been broken or the product has been opened, even within the 30-day window. This policy is in place to comply with North American hygiene and safety regulations.

The following also cannot be returned:

• Sale and promotional items
• Gift cards
• Items reported more than 30 days after delivery
• Products purchased from Amazon.com or another third-party marketplace. These are governed by that marketplace's return policy — please initiate the return through the marketplace where you purchased.

How to Initiate a Return

To start a return, please contact us at flouren@enterobiome.com with your order number and the reason for the return. All returns must be reviewed and approved before shipment. Once your return is approved, we will provide instructions and the designated return address.

Items returned without prior authorization will not be accepted or refunded, and cannot be returned to you.

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot process a refund for a return that does not arrive. No restocking fees will be charged.

Return Address

Do not ship any item until your return has been approved in writing. Approved returns should be sent to:

Enterobiome USA, Inc. — Returns
1870 The Exchange SE, Ste 220, PMB 402639
Atlanta, GA 30339-2171
United States

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged in transit, or if you received the wrong item, contact us at flouren@enterobiome.com within 7 days of delivery with a photo of the item and its packaging so we can investigate and resolve the issue.

Subscriptions

To avoid being charged for an upcoming subscription order, cancel or skip before it is processed. You may cancel at any time, free of charge, through your account or by emailing flouren@enterobiome.com. Once a subscription order has been processed for fulfillment, it is subject to the return terms above.

Exchanges

The fastest way to get the item you want is to return your current item and, once the return is approved, place a new order.

Refunds

Once your return is received and inspected at our fulfillment center, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at flouren@enterobiome.com.

Contact Us

All return and refund requests must be submitted by email.

Enterobiome USA, Inc.
8 The Green, Ste R
Dover, Kent County, DE 19901
United States

flouren@enterobiome.com